Frequently Asked Questions
Everything you need to know about your Smiffys order
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, some items like hosiery and wigs cannot be returned once opened.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your costume or apparel.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your costumes machine washable?
Most of our costumes are made from delicate materials and are labeled as 'Sponge Clean Only' or 'Hand Wash.' Please check the care label inside your specific garment for detailed instructions.