Returns & Exchanges
At Smiffys, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Please ensure all costume accessories and hygiene seals remain intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original retail packaging, ensuring all tags are attached, and secure them in a mailing bag to prevent damage during transit.
Attach Shipping Label
Download and print your pre-paid return label from the portal, then affix it clearly to the outside of your package.
Drop Off and Track
Take your parcel to the nearest authorized drop-off point and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing